Frequently Asked Questions

Orders less than $50 ~ $7.99 Ground Shipping

Order above $50 ~ FREE Ground Shipping

Because our orders process very quickly once submitted, we are unable to change your address orshipping method or modify or cancel an order that you have already placed.
However, returning your purchase is easy. For additional information, please email info@crystzen.com.

It depends. All Sale ltems and items marked 'final sale' cannot be returned or exchanged.Furthermore, due to the limited inventory and rarity of many of the crystals, select crystals will befinal sale (it will be specified at the bottom of the description on the product page).


We generally offer returns for our bracelets, necklaces and most crystals (unless specified inDetails on the product page or purchased during a sale/promotion) within 30 days of the dateyour package was delivered.


To make your holiday shopping stress-free, we're extending our return policy: Any order placedbetween November 2Oth and December 25th will be eligible for returns until January 31st.

Once you've picked out your crystal or jewelry, it's important that you cleanse it to clear theenergy of the many hands that touched it before you.


We recommend running a new crystal under clean water and then placing it outside under the sunor moon for a few hours.


Next, light some sage or frankincense resin on charcoal and infuse the crystal or jewelry in thesacred smoke.


Lastly, to clear any lingering or stagnant energy in the crystal, place it in a room with highvibrational music playing like mantras.


We find this simple four-step process of water, sun or moon energy, sacred smoke, and musiccleanses the crystals on a multi-vibrational level.

First you want to cleanse your crystals. Then you want to set your intention for your crystal orjewelry. Once you've done both of those things, you can explore the different ways to use crystals.

Latest Posts

Five Elements Crystal❤️Learn to choose the crystal that suits you with one minute

Five Elements Crystal❤️Learn to choose the crystal that suits you with one minute

Learn to choose the crystal that suits you with one minute
View details